2550 Privacy Policy – How Is Your Personal Data Handled on Our Platform?
This Privacy Policy explains exactly what personal information 2550 collects from Filipino players, why we collect it, how it is stored and protected, and the choices you have over your own data. We are committed to keeping your information safe and using it only for the purposes described here. If you have questions after reading this page, visit our FAQ or contact our support team directly.
What Information Do We Collect and Why?
Account Registration Data
When you create an account on 2550, we collect your full name, date of birth, email address, mobile number, and a government-issued ID number as required by Philippine regulations. This information is used to verify that you meet the minimum age requirement of 21 years old and to confirm your identity before allowing deposits and withdrawals. Your registration details are stored securely and are never shared with unaffiliated third parties for marketing purposes. We may use your email address or mobile number to send important account notifications, security alerts, or updates about platform features. You can manage your communication preferences at any time from your account settings dashboard.
Transaction and Payment Information
To process deposits and withdrawals in Philippine pesos through GCash, Maya, and other supported local payment channels, we collect transaction reference numbers, payment wallet identifiers, and transaction timestamps. We do not store your full GCash or Maya account PIN or password — payment authentication is handled entirely by those providers within their own secure environments. Transaction records are retained for a minimum period as required by Philippine financial regulations and PAGCOR compliance rules. These records allow us to resolve any payment disputes accurately and to provide you with a complete transaction history on request. Your financial data is encrypted at rest and in transit using industry-standard protocols.
Platform Usage and Activity Data
We collect information about how you interact with the 2550 platform, including pages visited, games or events accessed, session duration, device type, operating system, and general location data derived from your IP address. This data helps us improve platform performance, personalise your experience, and identify any unusual account activity that may indicate a security concern. Usage data is analysed in aggregated and anonymised form whenever possible so that individual player behaviour is not unnecessarily exposed. We use this information to refine our mobile interface, optimise loading speeds, and tailor promotional offers to the preferences of Filipino players. You may review your activity history by logging into your account at any time.
What Rights Do You Have Over Your Own Data?
Right to Access
You can request a copy of all personal data that 2550 holds about you at any time by contacting our support team. We will provide a full data summary within 15 business days of receiving a verified request. This right is guaranteed under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applies to all registered members regardless of account status.
Right to Correction
If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact support for changes to identity documents or date of birth. Corrections to financial records follow a separate verification process to protect against fraud.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, or if you withdraw consent and there is no other lawful basis for processing. Some data must be retained for a defined period under Philippine anti-money laundering and gaming regulations even after account closure. We will inform you clearly which data can be erased immediately and which must be retained and for how long.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time, and we will stop using it for that purpose without requiring any justification from you. If you object to processing that is based on our legitimate interests, we will review the request and cease processing unless we can demonstrate compelling grounds that override your interests. All objection requests are handled within 10 business days.
Who Do We Share Your Information With?
2550 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share information only in the following limited and necessary circumstances:
Regulatory and Government Authorities
We are required by Philippine law to share certain player information with PAGCOR and relevant government agencies such as the Anti-Money Laundering Council (AMLC) when legally mandated. These disclosures are made only to the extent required by law and are not within our discretion to refuse. We do not proactively share your data with regulators beyond what is legally required, and we will inform you of any such disclosure where we are legally permitted to do so.
Service Providers and Technology Partners
We work with carefully selected third-party service providers — including payment processors, identity verification services, and cloud infrastructure providers — who may process your data on our behalf. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the service we contracted them to perform. We carry out due diligence on all providers before engagement and review these relationships regularly to ensure ongoing compliance with Philippine data protection standards.
Fraud Prevention and Security
In cases where we detect or reasonably suspect fraudulent activity, money laundering, or other illegal conduct, we may share relevant account and transaction data with fraud prevention agencies, law enforcement, or other gaming operators as permitted by applicable Philippine law. These disclosures are made to protect the integrity of the platform, the safety of other players, and compliance with our licensing obligations. All such sharing is documented internally and subject to internal approval controls.
Last reviewed: June 2025. This Privacy Policy applies to all 2550 account holders in the Philippines. For data-related enquiries, contact [email protected] or visit our FAQ page. For responsible gaming resources, see our Responsible Gaming page.
Have More Questions About How 2550 Protects Your Privacy?
Our FAQ covers the most common questions Filipino players ask about account security, data handling, and payment privacy. Or register now and experience a platform built with your security in mind.